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Changes to Your City Express Australia Account
As part of our ongoing commitment to provide a safe, easy and reliable currency transfer service, we will be upgrading our systems over the weekend.
Dec 02, 2023
It means we will be making changes to our KYC verification process to stay compliant with recent changes to Australian remittance laws.
What is changing?
Our team will need to re-verify your KYC information using an eKYC provider. Verifying your account will involve processing a valid Australian Driver’s license, photo card or passport using “Veriff”.
Before you can make transfers, you will need to first fund your City Express Australia wallet by bank transfer or PayID. After your KYC is verified, you will be provided with unique bank details and PayID that you can use to transfer funds from your Australian bank account. In some cases, due to bank security checks, your first transfer into this account may take up to 2 days to become visible in your City Express Australia wallet. After your first transfer clears, subsequent transfers will be instant.
The current transfer system will redirect to our new system on Sunday 25th June 9:00 pm AEST. Any beneficiaries saved to your account will be migrated to the new system, however, previous transfers will not be visible. An export of previous transfers can be provided upon request.
The City Express iOS/Android app will be unavailable until further notice. In its absence, we recommend you use the web version of our platform which we are confident will provide a better mobile experience with more frequent updates and bug fixes.
What do I need to do?
Login to the new City Express Australia portal (app.ctxpress.com.au) and simply use your current email address and password. If you have trouble logging in, click on the “more options” link to receive a login code to your account email address.
When you have logged in, you will see a prompt requesting you to verify your account. Please provide all the information requested including a valid Australian identity document (using Veriff). A member of our team will promptly review your account details and once accepted, you will receive a confirmation email.
To settle transfer payments and to fund your account, please only use the bank account or PayID details provided in your virtual wallet. Please do not send funds to any previous City Express Australia bank account.
You can log into your account on the new platform here: https://app.ctxpress.com.au/
If you have any other questions, please reach out to our dedicated support team at [email protected].