Step-by-Step Guide: How to Easily Transfer Money Internationally with City Express Australia

Visit the website of City Express Money Transfer Australia “ https://www.ctxpress.com.au/”

Step 1: Account Registration

1. Click on the "Sign Up" button on the top right corner of the homepage.
2. On the "Create Account" tab, enter your email address.
3. Click on the "Create Account" button.
4. Choose a strong password and confirm it by entering it again. Save the password securely.
5. Verify your phone number by entering it in the provided field. You will receive a phone call with a six-digit verification code.
6. Input the OTP (One-Time Password) you received. Once entered, your phone number will be successfully registered.
7. Verify your date of birth by entering it in the specified format (AD). After verification, click on "Proceed".

Step 2: Complete Your Profile

Fill out the form with your details, including your residing country, title, first name, last name, and preferred name. Specify your gender as well. After confirming your legal name, click on the "Confirm" button. (Your account will now be created.)

Step 3: Complete eKYC (Electronic Know Your Customer)

1. Select your account type, either personal or business.
2. Enter your address, including street name, city, state, postal code, and country.
3. Choose your preferred identification type for verification.
4. Click on "Start Verification." A verification tab ** “Veriff” ** will open.

• Capture a clear image of your identification document. Next, take a clear selfie where your face is fully visible.
• Do not capture image of your identification document from the screen. The image must be clear to be recognised.
• If the image isn’t captured correctly, you will see an "Image Capture Failed" warning. Otherwise, your data verification will be successfully submitted.

5. Your data verification will be completed within 24 hours.

Step 4: Adding your beneficiary

1. After your data is verified, click on "Create Transfer".
2. Select the type of beneficiary (individual or business).
3. Choose the currency you want to convert to and the country to which you want to transfer the money.
4. Provide the beneficiary's first name, last name, email ID, phone number and address. Enter the city where the beneficiary resides.
5. Specify your relationship with the beneficiary.
6. Select whether you want to send money directly to the beneficiary’s bank account (Account Deposit) or have the “cash pick up”.

• If transferring to a bank account, enter the beneficiary’s bank name and account number.

7. Click on the "Save" button to save the beneficiary details.

Step 5: Load money to City Wallet

1. From the user’s dashboard, click on "Create Transfer" and choose your preferred beneficiary.
2. Fill out the form by choosing the purpose of the transfer and the source of funds.
3. Click on the "Add Funds" button to load your balance onto your City Express Australia wallet.

• You can load your City Express Australia wallet using PayID or a bank account.

4. Once the money is added to your wallet, the balance will appear under "Available Funds". You can also apply a promo code for discounts.
5. Enter the amount you wish to send to your beneficiary.
6. Click on the "Transfer" button, and your transfer will be processed. After initiating the transfer, City Express Australia allows you to track the status of your transaction in real time. You will receive notifications once the money reaches the beneficiary.